Shipping policy

Shipping Within Canada

We offer standard and express shipping to customers across Canada. Free standard shipping is available on orders over $100.

Standard Shipping: 3–5 business days (estimated)
Express Shipping: 1–3 business days (estimated)

Both shipping options are available at checkout. Please note that delivery timelines are estimates and may be impacted by courier delays or statutory holidays. Delivery times are separate from fulfilment times. Please allow 1-2 days for fulfilment.

Shipping to the United States

We ship to the United States using standard or express international shipping. Orders typically arrive within 7–10 business days after fulfilment, depending on customs processing and destination.

Please note:

  • Due to cross-border regulations, all U.S. orders are final sale

  • U.S. orders are shipped Delivered Duty Paid (DDP)

  • Applicable duties and taxes will be displayed at checkout once a shipping address is entered

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. We recommend monitoring your shipment to ensure smooth delivery.

Shipping Delays

While we work hard to ship orders promptly, occasional courier delays or customs holds may occur. If this happens, we appreciate your patience and will do our best to assist.

General inquiries & Concerns - Incorrect or Lost Shipments

If your order is lost or delivered incorrectly, please contact us at info@elxrpower.com as soon as possible so we can help resolve the issue. For any general concerns about shipping, please also contact info@elxrpower.com.